The infamous error code appeared a while ago and the problem is still bugging PlayStation 4 users who are just trying to solve the issue and continue using their console as if nothing has happened. However, the problem can sometimes be easily solved by implementing one of the various methods which can be used to solve the problem.
Also, sometimes the problem can be attributed to server maintenance and, if that was the real cause, there is nothing else you can do but simply wait for the problem to go away. If this is not the case, follow the instructions presented in the solutions below to try and solve the problem.
Solution 1: Use a Different PS4 Account
The funny thing is that the error usually targets a specific account instead of the whole PS4 and its connection which means that the problem can be avoided simply by using a different PSN account. If this solution does not interest you since the process of moving your progress can be demanding, feel free to take a look at other solutions.
- Start up your PS4 and navigate to New User >> Create a User or User 1 on the PlayStation Log-in screen.
- This should create the local user on the PS4 itself, not a PSN account.
- Select Next >> New to PlayStation Network? Create an Account > Sign Up Now.
- If you select Skip you can choose the avatar and name for your local user and play offline right away. Go to your avatar on the PS4 home screen to sign up for PSN later.
- If this is the first time you’re using this PS4 go to User 1’s Profile on the PS4 home screen and enter your details and preferences and select Next on each screen.
- If you’re under 18 when you enter your birthday, you’ll create a local user for offline play and you’ll need to ask an adult to approve the account later.
- If you’re over 18 and want to use your credit or debit card on PlayStation Store make sure the address you enter here matches your card billing address.
- Make sure you have access to the email address you enter because you’ll need to verify it.
- Create an Online ID and enter your first and last name. Your Online ID is your publicly visible name that other users on PSN will see.
- Choose your Sharing, Friends and Messages settings (three screens). These are for your account only; they don’t affect what other users on the PS4 will see.
- If you’re under 18, account creation ends here and you can either ask an adult to sign in with their account to authorize PSN access or play offline until they do.
- Check your email and click the verification link. If you didn’t receive an account verification email, check the spam and junk folders.
- If you still can’t find it, select Help to change your email address or ask us to resend the email. Select Log in with Facebook to link your PSN and Facebook accounts or Do This Later.
You will need to choose this account the next time you start up your console so go ahead and do it. The problem should be gone now.
Solution 2: If the Error Occurs in the Friends List
This error code usually appears when users are trying to access their friends list and there are several ways you can avoid receiving the error code in the moment before Sony decides to take action against these kinds of problems. There are two workarounds which may work for you.
- Disconnect from the Internet by unplugging the cable just before you enter your friends list on your PS4 by navigating to Friends from the function screen.
- Click on Friends and reconnect your Internet cable or reconnect to your wireless network while in the list. The error shouldn’t appear now.
The second workaround could prove to be permanent and you won’t have to repeat it each time it starts appearing again. However, you should be able to download the PlayStation app for your smartphone which can be used to solve the issue.
- Download and install the PlayStation app for your respective mobile OS and login into the app with the same credentials you used on your PS4.
- Open the app and navigate to the Friends menu. Perform some actions you weren’t able to while on your PS4 (accept friend requests, take a look at the list, etc.).
- Check to see if the error appears on the PS4 again.
Solution 3: Restart Your PS4 Completely
A complete restart of the console is sometimes necessary since it clears the cache and resets certain processes which might have gone corrupt due to excessive use of the console. This will also reset the connection between you and PS4 servers so this method always has high chance of succeeding.
- Completely turn off the PlayStation 4.
- Once the console is completely shut down, unplug the power cord from the back of the console.
- Let the console stay unplugged for at least a couple of minutes.
- Plug the power cord back into the PS4 and turn it on the way you normally do.
Solution 4: Initialize Your System in Safe Mode
Re-initializing your system may seem like a drastic measure but it’s actually the only way to be very sure that the error code will be gone for good. This will reset your settings and you may lose your personal data but your console will be as good as new after you are finished. Make sure you have a USB storage device with plenty of space (more than 1GB) and a computer with an active Internet connection.
- On the USB storage device, create the necessary folders for saving the update file.
- Using a computer, create a folder named “PS4” on your desktop. Inside that folder, create another folder named “UPDATE” and leave them both empty for now.
- Download the update file. The latest updates are always available on the PlayStation’s official website and you can visit the latest one here. Save it in the “UPDATE” folder you created in step 1 by locating it in the Downloads folder and moving it to the UPDATE folder.
- Save the file with the file name “PS4UPDATE.PUP”. Make sure you get the name correctly as incorrect names won’t work and PS4 won’t recognize them.
- Turn off the power of your PS4 console completely and make sure that the power indicator is not lit at all. If it is and if its color is orange, make sure to press and hold the power button on your PS4 for at least 7 seconds until the system produces a second beep.
- Connect the USB storage device to your PS4™ system, and then press and hold the power button for at least 7 seconds which will make the console start in safe mode.
- Choose the Initialize PS4 (Reinstall System Software) option and follow the instructions on screen in order to complete the update properly.
- If your PS4™ system does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name in single-byte characters using uppercase letters only.